A while back, one of the new features added to Outlook was the “Archive button.” I previously used a custom “Quick Step” to get similar functionality along with a keyboard shortcut (CTRL+SHIFT+F1). The archive button improves on that approach: you can undo it and the keyboard shortcut is simply the Backspace key.
All of that is goodness, but on just one of my PCs, I couldn’t get the Archive button to work. It never got added to the Ribbon as it automatically happened on all of my other computers. I was able to add it myself, but it remained disabled/grayed-out no matter what I tried. Turns out I wasn’t alone as I found many similar reports from other customers struggling with the same problem.
The good news is that I was able to get it working, but fixing it wasn’t pretty hacky. Proceed at your own risk, but here’s what I ended up doing which ended up fixing it somewhere along the way.
- Uninstall all of Office 2016
- Delete a bunch of registry keys:
- I’m pretty sure there were others too but not positive
- Delete a bunch of directories:
- C:\Program Files (x86)\Microsoft Office
- Reinstall Office
Hope that helps others out there!