I’ve been struggling to figure out what was causing Windows Media Player 11 to crash on me relatively frequently. I’d usually notice the crash immediately (i.e., seconds) after I’d start it. I could reproduce it over and over again whenever I ran across it but other times it would work just fine.
Today, I finally figured out what the scenario is but still haven’t dug into what’s going on from a technical standpoint. Whenever I have some sort of external storage device plugged in the crash happens. Thankfully, it’s only temporary type storage devices–my external hard drive doesn’t seem to cause it but my HD-based video camera, any CF/SD cards, and my USB key/stick all can cause the crash.
Here’s what I’m seeing in the event log:
Faulting application wmplayer.exe, version 11.0.6000.6344, time stamp 0x46e5f12e, faulting module Indiv01.key, version 11.0.6000.7000, time stamp 0x46de38bb, exception code 0xc0000005, fault offset 0x000abbda, process id 0x1ce4, application start time 0x01c85b02260365ce.
I’m going to try to dig into it a bit more a little later when I have some more time but I figured I’d post it in case anyone else has experienced this and may have ideas or, better yet, solutions.
Comments
You might want to try getting a Mac.
Got one… It has got its problems too, don’t get me started. :)
The error is specific to the DRM components indiv*.key are drm license files… also of note… you’re wmp components are outdated and the versions don’t match up with your drm… the latest version is 11.0.6000.7000 but your wmp is reporting 6344 for the last bit of numbers… one thing you can try is to update your drm by browsing to http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp.
I’d also look at your autorun settings… do you have it set to import information, sync, or something along those lines when you plug in a removeable device? There’s always XP. ;)
I am experiencing the exact same issue, and going by your advice, I disconnected my Creative Zen Vision: M player. WMP doesn’t crash anymore. Now, the moment I plug it in again and and try to run WMP, it crashes. Is there any fix for this?
Alejandro, I can tell you it got fixed on my machine–so it’s definitely fixable. That said, the fix was done by a friend of mine and I don’t actually recall what he did. I’m pretty sure he deleted the DRM folder on my box so it started up again from scratch and I also remember him saying something about getting the correct Windows Media Player bits installed (he said I had mismatched versions). I’ll see if he remembers how he actually did the last bit as I can’t figure out how to uninstall Windows Media Player. I’ll ask and see if he can post a comment below with more details.
Let’s see if i can remember exactly what I did to fix it… something along the lines of:
Shut down anything that uses WMP and Windows DRM, you’re creative Vision stuff, the sync app that runs in the tray, etc. Once you shut them all down… delete the DRM folder and reboot… If you’re still running into issues try uninstalling (aka rollback) wmp, restarting, and then add your software back one at a time… you can contact me directly at brian dot reisman at hotmail dot com.
hth
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